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FAQ'S

THE FINE PRINT

Everything you need to know when placing an order for your beautiful Soy Candles, Soaps or Salt Scrubs with The Social Butterfly Co. We get that ordering online can be tricky so we aim to make the process as easy as possible, find your question click and get the answers, it's that easy! In case your answer can''t be found then head over to our contact form and fill it out to get in touch.

  • Flowers Delivery Options
    Please note our Local Delivery option is only available from The Tweed to Mermaid Waters, and is a flat rate of $15. We ask that you check we deliver to your chosen area before placing your order online, and also provide us with a delivery date in the comments section at check out. For deliveries to anyone at John Flynn Hospital, there is no delivery charge. You can also select 'Pick up in store' if you'd like to order flowers and collect them yourself.
  • Candles Shipping & Returns
    Australian Orders Orders within Australia are shipped via Sendel. Orders within Australia should arrive within 3 – 5 business days after shipping date. There is a flat rate of $15 per order. You will receive all relevant tracking information once we have shipped your purchase. International orders For all international orders please contact us on flowers@socialbutterflyflowers.com.au for shipping information and for a quote. You will receive all relevant tracking information once we have shipped your purchase. Returns Shipping Policy It is okay to change your mind, so you may return most items in new and unused condition, with original packaging within 14 days of delivery for a store credit. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please contact us and we will organise with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility. Sale items and some specials items are final sale and will be marked as such. If a package is damaged in transit please photograph package and contents if possible and notify us immediately so we can follow up with the shipping carrier. All damages must be reported within 3 days of delivery, otherwise we are unable to assist after this.
  • Exchanges
    Exchanges will be accepted if the item is faulty or damaged in transit. If a package is damaged in transit please photograph package and contents if possible and notify us immediately so we can follow up with the shipping carrier. All damages must be reported within 3 days of delivery, otherwise we are unable to assist after this. If the item is faulty or damaged, replacement of the same item will be shipped once your return is received and inspected. We will send you an email to notify you that we have received your returned item and resend your item. We will also notify you of the approval or rejection of your return.
  • Refunds
    You should expect to receive your refund within 10 days of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. All refunds are processed the same way they were purchased.
  • Store Credit
    Store credit must be used within 60 days.
  • Payment Options
    We accept payment via Pay Pal and Square. Orders will be dispatched once payment has been confirmed.
  • Privacy
    The Social Butterfly Co. does not receive any of your credit card details when you pay through Paypal, or Square. Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.
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